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Policies

COVID INFORMATION

All therapists are required to complete a Lateral Flow test twice weekly before accepting appointments. 

 

Before and after your treatment, AETs will thoroughly wash their hands, forearms and elbows with soap and water. They will also have hand sanitizer on hand (alcohol-based, with 60%-90% alcohol).

 

Your therapist will clean all surfaces of the massage table including the face cradle, and use a disposable face cradle cover and disposable bed covering that is changed between clients.

 

 Therapists are required to use a “wipe twice” method on surfaces (wipe once to clean, wipe again to disinfect) using products approved by Health England.

 

During your treatment, your therapist will wear a surgical/procedure mask. Therapist must also wear a mask whenever within 2 metres of another person. AETs have been trained on safely using and disposing of PPE.

 

In addition to hand hygiene, your AET may choose to wear single-use latex gloves during your treatment, although this is not a requirement. If used, gloves will be changed between clients and properly disposed of. If you have a latex allergy, please advise your RMT before your treatment begins.

 For each treatment session, your therapist is required to keep detailed records of the infection prevention and control practices they followed.

 

What we ask you to do

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Do not book a session if:

  • You are experiencing any symptoms related to COVID-19

  • You have travelled internationally within the last 14 days

  • You have experienced any symptoms within the past 2 weeks. 

Anyone in your household has knowingly been exposed.

 

Please complete the COVID-19 Disclosure Form no later than 24 hours before your appointment. If we do not receive it, your booking will be cancelled. For same-day bookings, please complete the form as soon as your booking is confirmed. AETs cannot provide treatment to someone with symptoms of COVID-19 regardless of the reason for treatment. You will be asked immediately prior to your appointment if your COVID-19 status has changed.

For home visits please provide your own linens and towels, masks are optional for the client throughout your treatment.

All client are asked to complete your Health History Form no later than 24 hours before your appointment. If we do not receive it, your booking will be cancelled. For same-day bookings, please complete the form as soon as your booking is confirmed.

 

  • Pay for your treatment in advance to avoid cash handling

  • All clients are required to wash and sanitise their hands before the start of the treatment

  • AETs will always use disposable couch covers

For facial treatment we are introducing extra measures: Avoiding skin-to-skin contact using gloves and electricals, we also use visor or mask.

Mind. Body.Soul.

These are the three things self-care is all about.

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